tkok Privacy Policy

01 Introduction

This Privacy Policy explains how tkok collects, uses, stores, and protects the personal data of players who register and use the tkok platform. tkok is Bangladesh's arcade gaming platform, offering real BDT rewards across games including Big Hammer, Ice Hockey, Cat Fishing, Fierce Fishing, Basketball, and Supermarket Spree.

tkok takes privacy seriously — not because it is a legal requirement, but because players deserve to know exactly what happens to their information when they use the platform. This policy is written in plain language so that every tkok player, regardless of technical background, can understand it clearly.

By registering on tkok or using the platform in any way, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside tkok's Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with tkok.

02 Data We Collect

tkok collects personal data in three ways: information you provide directly when registering or using the platform, information generated automatically through your use of tkok, and information received from third-party payment providers when you make a deposit or withdrawal.

tkok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. tkok also does not collect your bKash, Nagad, or Rocket PIN or full account credentials — payment authentication is handled entirely by your mobile banking provider.

03 How We Use Your Data

tkok uses the personal data it collects for specific, legitimate purposes only. The data is never used in ways that go beyond what is described in this Privacy Policy without your explicit consent.

• Account management: To create, maintain, and secure your tkok account, including OTP verification and password recovery.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records in your tkok Wallet.
• Identity verification: To verify your age and identity when required, in order to comply with responsible gaming obligations and prevent underage access to tkok.
• Platform improvement: To analyse gameplay patterns and platform usage in aggregate, helping tkok improve game performance, user experience, and feature development.
• Fraud prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct on tkok.
• Customer support: To respond to your queries, resolve disputes, and provide assistance related to your tkok account.
• Legal compliance: To meet tkok's obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers related to tkok.

04 Legal Basis for Processing

tkok processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, transaction data, and gameplay data is necessary to fulfil tkok's obligations to you under the Terms and Conditions — specifically, to provide the gaming services you have signed up for.
• Legal obligation: tkok is required by law to verify player identities, maintain transaction records, and cooperate with regulatory and law enforcement authorities in certain circumstances.
• Legitimate interests: tkok processes device and technical data to protect the security and integrity of the platform, detect fraud, and improve the service — all of which are in the legitimate interests of both tkok and its players.
• Consent: Where tkok sends you optional marketing communications or uses non-essential cookies, this is done on the basis of your explicit consent, which you can withdraw at any time.

05 Data Sharing

tkok does not sell, rent, or trade your personal data to any third party. tkok shares data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment providers: tkok shares transaction reference data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of their own systems.
• Identity verification services: Where tkok uses a third-party service to verify your identity or age, your verification data is shared with that provider under a strict data processing agreement.
• Technology infrastructure: tkok uses third-party hosting and cloud infrastructure providers to operate the platform. These providers process data on tkok's behalf and are contractually bound to protect it.
• Legal and regulatory authorities: tkok may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where tkok has a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of users.

06 Data Retention

tkok retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to comply with legal obligations, resolve disputes, and enforce tkok's agreements.

• Account data: Retained for the duration of your tkok account and for up to five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required for financial compliance purposes.
• Gameplay data: Retained for up to two years from the date of each session, used for dispute resolution and platform improvement.
• Support communications: Retained for up to two years from the date of each interaction.
• Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire according to their individual settings, typically within 12 months.

When personal data is no longer required for any of the above purposes, tkok will securely delete or anonymise it so that it can no longer be linked to you as an individual.

07 Cookies

tkok uses cookies — small text files stored on your device — to keep the platform working correctly and to improve your experience. tkok uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in to your tkok account during a visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: Remember your preferences, such as your preferred language or display settings on tkok.
• Analytics cookies: Help tkok understand how players use the platform — for example, which games are most popular and where players encounter difficulties. This data is collected in aggregate and is not linked to individual players.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your tkok account.

08 Your Rights

As a tkok player, you have the following rights over your personal data. To exercise any of these rights, contact tkok support at [email protected] with your registered mobile number and a description of your request.

• Right of access: You can request a copy of all personal data tkok holds about you. tkok will provide this within a reasonable timeframe.
• Right to rectification: If any of your personal data held by tkok is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You can request that tkok delete your personal data. tkok will comply where there is no legal obligation to retain the data. Note that some data — such as transaction records — must be retained for legal compliance reasons even after account closure.
• Right to restrict processing: You can ask tkok to stop using your data for certain purposes while a dispute or investigation is ongoing.
• Right to data portability: You can request a copy of your tkok data in a structured, machine-readable format.
• Right to withdraw consent: Where tkok processes your data on the basis of consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

09 Children's Privacy

tkok is strictly for adults aged 18 and above. tkok does not knowingly collect personal data from anyone under the age of 18. If tkok discovers that a player under 18 has registered an account, that account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the original payment source.

If you are a parent or guardian and believe that a minor has registered on tkok using your mobile number or payment details, please contact tkok support immediately at [email protected]. tkok will investigate and take appropriate action as a priority.

10 Data Security

tkok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and tkok's servers.
• Encrypted storage of passwords — tkok never stores your password in plain text.
• OTP-based two-factor authentication for account login and sensitive transactions.
• Regular security audits and vulnerability assessments of tkok's platform infrastructure.
• Strict access controls — only authorised tkok personnel can access personal data, and only to the extent required for their role.
• Automatic session timeouts to protect your account if you forget to log out.

While tkok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for tkok, never share your login credentials, and contact tkok support immediately if you notice any suspicious activity on your account.

11 Changes to This Policy

tkok may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For material changes — those that significantly affect how tkok uses your personal data or your rights — tkok will notify registered players via the mobile number associated with their account before the changes take effect. Your continued use of tkok after a policy update constitutes acceptance of the revised Privacy Policy.

tkok encourages you to review this Privacy Policy periodically so that you are always aware of how your data is being handled. If you have any concerns about a change to this policy, contact tkok support before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way tkok handles your personal data, please get in touch with the tkok privacy team:

• Email: [email protected]
• In-app support: Use the live chat feature available from your tkok account dashboard.
• Response time: tkok aims to respond to all privacy-related queries within 48 hours and to formal data rights requests within 30 days.

When contacting tkok about a privacy matter, please include your registered mobile number and a clear description of your request or concern. This helps the team locate your account and respond accurately and efficiently.