tkok is built for entertainment. Every tool, every feature, and every policy on this platform is designed with one goal in mind — keeping gaming fun, fair, and firmly in your control. This page explains how tkok supports responsible gaming and what you can do to stay in charge of your play.
Six built-in features to help you stay in control of your gaming on tkok
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your tkok Wallet. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly — raising it takes a 24-hour cooling-off period to protect you from impulsive decisions.
tkok can send you a notification after you have been playing continuously for a set amount of time — 30 minutes, one hour, or two hours, depending on your preference. It is easy to lose track of time when you are in the middle of a game. This reminder brings you back to reality without interrupting your session.
If you feel like you need a short break from tkok without committing to a full self-exclusion, you can activate a cool-off period of 24 hours, 48 hours, or up to 7 days. During this time your account is temporarily suspended and you cannot log in, deposit, or play on tkok.
Self-exclusion is a longer-term break from tkok. You can exclude yourself for 30 days, 90 days, 6 months, 1 year, or permanently. Once a self-exclusion is active, it cannot be reversed during the exclusion period — not even if you contact support and ask. This is intentional, and it is there to protect you.
Your tkok account dashboard shows a full breakdown of your gaming activity — total time played, total deposited, total withdrawn, and net result over any time period you choose. Seeing the numbers clearly is one of the most effective ways to stay honest with yourself about your gaming habits.
Any message to tkok support that mentions responsible gaming, self-exclusion, or problem gambling is flagged as a priority and handled by a dedicated team member — not a bot. tkok's support team is trained to respond with care, without judgment, and with practical next steps. Contact [email protected] any time.
A quick self-check to help you reflect on your gaming habits. Tick any statements that feel true for you right now.
This is not a clinical diagnosis — it is a simple reflection tool. tkok includes it because honest self-awareness is the first step toward responsible gaming. If several of these statements feel familiar, it may be worth taking a break or reaching out to tkok support.
Remember: Gaming on tkok is meant to be entertainment. If it starts feeling like an obligation, an escape, or a source of stress, that is a signal worth paying attention to.
Tick the statements that apply to you. Results appear below.
I have spent more money on tkok than I originally planned to in a single session.
I have played on tkok to try to win back money I had already lost.
I have felt anxious, irritable, or restless when I was not able to play on tkok.
I have hidden my gaming activity or spending from family or friends.
Gaming has affected my sleep, work, studies, or relationships in the past month.
I have used money meant for bills, food, or other essentials to fund my gaming.
Every tool is available directly from your tkok account — no need to contact support first
Open tkok on your browser or the tkok app and log in to your account using your registered mobile number and OTP verification.
Tap your profile icon in the top right corner and select "Account Settings" from the dropdown menu to access your full account management panel.
Find the "Responsible Gaming" section within your account settings. All available tools — deposit limits, cool-off, session reminders, and self-exclusion — are listed here in one place.
Select the tool you want, enter your preferred settings, and confirm with OTP verification. Restrictions take effect immediately. Increases to limits require a 24-hour waiting period.
Responsible gaming is not a box tkok ticks to satisfy a legal requirement — it is a genuine part of how the platform is built and operated. tkok believes that gaming should be a source of entertainment and excitement, not stress, financial hardship, or harm. Every feature on tkok, from the games themselves to the Wallet system, is designed with player wellbeing in mind.
tkok's responsible gaming policy applies to every registered player on the platform, regardless of how long they have been playing or how much they deposit. There are no exceptions, no VIP tiers that bypass these protections, and no way for any player to opt out of the core safeguards tkok has put in place.
tkok also recognises that responsible gaming is not just about individual players — it is about the culture of the platform as a whole. tkok does not use aggressive promotional tactics designed to push players into spending more than they are comfortable with. Bonuses and promotions on tkok are designed to add value, not to create pressure.
tkok's core principle: If gaming stops being fun, it stops being the point. tkok would rather a player take a break and come back refreshed than continue playing in a way that causes harm.
tkok is strictly for adults aged 18 and above. This is not a guideline — it is a hard requirement, and tkok enforces it at every stage of the registration and verification process.
When you register on tkok, you are required to confirm that you are 18 or older. tkok may request additional identity verification — including a copy of your National ID card — at any point, particularly before processing your first withdrawal or if there is any reason to question a player's age. Any account found to belong to a player under 18 will be closed immediately, all funds returned, and the matter escalated appropriately.
tkok also encourages parents and guardians to be aware of their children's online activity. If you share a device or a mobile banking account with a minor, please ensure that your tkok account is protected with a strong password and that your device is not left unlocked and accessible to children.
Underage access: If you suspect that a minor has accessed or registered on tkok using your details, contact [email protected] immediately. tkok will investigate and act as a priority.
Problem gambling can develop gradually. Most people who develop a gambling problem do not notice it happening until it has already affected their finances, relationships, or mental health. tkok wants every player to be aware of the early warning signs so they can act before things escalate.
If any of these signs feel familiar, tkok encourages you to use the self-assessment tool above and to reach out to tkok support. You will not be judged, and you will not lose your account history or any funds you are owed — tkok's support team is there to help, not to penalise you for being honest.
Deposit limits are the most practical tool tkok offers for day-to-day responsible gaming. Setting a limit means you decide in advance — when you are calm and thinking clearly — how much you are comfortable spending on tkok over a given period. The platform then enforces that decision automatically, even if you later feel like spending more in the heat of the moment.
You can set multiple limits simultaneously — for example, a daily limit of ৳500 and a monthly limit of ৳5,000. If either limit is reached, deposits are blocked until the relevant period resets.
Lowering a deposit limit takes effect immediately. Raising a limit — or removing one entirely — requires a 24-hour waiting period. This cooling-off window is intentional: it gives you time to reconsider whether increasing your limit is genuinely what you want, rather than a reaction to a losing session.
Recommended starting point: tkok suggests setting a monthly deposit limit equal to the amount you would comfortably spend on any other form of entertainment — a night out, a streaming subscription, a meal with friends. Gaming should fit within your entertainment budget, not replace it.
Self-exclusion is tkok's most powerful responsible gaming tool. When you self-exclude, your tkok account is suspended for the duration you choose. You cannot log in, deposit, play, or receive promotional communications during a self-exclusion period.
Available self-exclusion periods on tkok are: 30 days, 90 days, 6 months, 1 year, and permanent exclusion. You can activate self-exclusion from your account settings at any time, or by contacting tkok support directly at [email protected].
Once a self-exclusion is active, it cannot be reversed or shortened — not even if you contact tkok support and request it. This is a deliberate design decision. The value of self-exclusion comes from its firmness. tkok will not make exceptions, regardless of the reason given.
Any funds remaining in your tkok Wallet at the time of self-exclusion will be held securely and returned to your registered mobile banking account upon request after the exclusion period ends. For permanent exclusions, funds can be requested for return at any time after the exclusion is confirmed.
Permanent exclusion: If you choose permanent self-exclusion, your tkok account will be closed and cannot be reopened. A new account cannot be created using the same mobile number. tkok takes permanent exclusion requests seriously and processes them within 24 hours of receipt.
tkok takes the protection of minors extremely seriously. In addition to the age verification measures described above, tkok recommends the following steps for any adult who shares a device or household with children:
tkok also uses automated systems to flag accounts that show unusual patterns consistent with underage use — for example, accounts that are active only during school hours or that show erratic, inexperienced gameplay patterns inconsistent with the registered player's history. Flagged accounts may be subject to additional verification before further play is permitted.
Responsible gaming is built into how tkok operates at every level — not just in the tools available to players, but in how the platform is designed and how the support team is trained.
tkok's customer support team receives specific training on responsible gaming. Every team member knows how to identify signs of problem gambling in player communications, how to respond with empathy and without judgment, and how to guide players toward the appropriate tools and resources. Support staff are never incentivised to discourage players from using responsible gaming tools or taking breaks.
tkok's platform design also avoids a number of practices that are known to encourage excessive gambling. tkok does not use countdown timers on bonuses designed to create panic-driven deposits. tkok does not send promotional messages to players who have set deposit limits or activated cool-off periods. tkok does not display misleading "near miss" animations designed to make losses feel like almost-wins.
If you are concerned about your own gaming habits or those of someone you care about, the most important step is to reach out. tkok's support team is available around the clock and will respond to any responsible gaming query as a priority.
tkok also encourages players who feel they need more support than the platform can provide to speak with a trusted person in their life — a family member, a friend, or a community leader. Talking openly about gambling concerns is not a sign of weakness; it is the most effective first step toward regaining control.
You are not alone: Many people experience periods where gaming feels harder to control than usual. tkok's support team has helped many players find the right balance. Reaching out is always the right move — and it will always be met with respect and practical help, not judgment.